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CLIENT CHARTER

We are UPM School of Graduate Studies’ staff committed to excellence through the implementation of quality in research and professional services to fulfill the expectations of our customers by ensuring:-

1. To announce result of application into the programme latest within two (2) months after a complete application is received by SGS.

2. To inform the result of application to appoint Supervisory Committee latest within two (2) months from the date of a complete application is received.

3. To inform the result of application to defer studies within 14 working days after a complete application is received.

4. To inform the result of application to extend the duration of study within 14 working days after a complete application is received.

5. To inform the result of application to change programme/field of study within two (2) months after a complete application is received.

6. To inform the result of application to upgrade studies to the PhD programme latest within three (3) months after a complete application is received.

7. To inform the result of the application for graduate assistance (GRF/GRA) latest within three (3) months after the application deadline.

8. To inform the semester results to the students within 6 weeks after the last day of the examination week.

9. To ensure that students sit for the viva voce within three (3) months after thesis submission to the School of Graduate Studies for examination.

10. To inform the result of application of dismissal appeal within seven (7) working days after Senate’s decision.

11. To inform the result of degree conferment to students within seven (7) working days upon approval by the Senate.

 

Monthly Client Charter Achievement Report

Client Charter Achievement Report for the Month of January 2018

Client Charter Achievement Report for the Month of February 2018

Client Charter Achievement Report for the Month of March 2018

Client Charter Achievement Report for the Month of April 2018

Updated:: 18/05/2018 [azimin]

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